REFUND POLICY
LEGAL DISCLAIMER
The explanations and information provided on this page are intended only as general and non-specific guidance on how to draft your own Refund Policy documents. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, since we cannot know in advance what refund policies you wish to establish between your company and your customers and visitors. We recommend that you seek legal guidance if you need help understanding and creating your own Refund Policy.
REFUND POLICY – FUNDAMENTAL CONCEPTS
That said, a Refund Policy is a legally binding document intended to define the legal relationship between you and your customers regarding whether and how you will issue refunds. Companies that sell products online are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is necessary to comply with consumer protection laws. It may also help you avoid lawsuits from customers who are not satisfied with the products they purchased.
WHAT TO INCLUDE IN A REFUND POLICY
In general terms, a Refund Policy typically regulates the following matters: the timeframe for requesting a refund; whether the refund will be full or partial; under what conditions the customer will be refunded; and much more.
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